I felt compelled to write to you and express my utmost gratitude for your staff. I recently had a countertop installed at our vacation home and from my first chat with Michelle to the most recent their professionalism, attitude, and their ability to convey to me that I was the most important person in their day was commendable. I have worked in customer service for 35 years and know the importance of delighting the customer and you should be very proud…your team members are doing just that. Please pass on my sincere thanks to your staff and as has been said…. ‘we never get a second chance to make a first impression’. Thank you for sharing your team and providing me with an extremely positive experience I will be sure to pass on to friends and family.